Use of our website is subject to conditions listed on this page. By using our website you are agreeing to our terms and conditions.

Access to this website is permitted on a temporary basis and we reserve the right to withdraw or amend the website without notice.

The intellectual property rights in all content made available to you on or through this website remains the property of Hills Hats Ltd. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content supplied to you or which appears on this website nor may you use any such content in connection with any business or commercial enterprise. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. We reserve the right to withdraw linking permission without notice.

Privacy

You can visit hillshats.co.nz without providing any personal details. However in order to process an online order, we will have to collect some information about you. We respect your privacy and your concerns about how the information you provide might be used. The personal information we receive from our customers is kept private. We do not sell or share this information with anyone outside of Hills Hats unless required by law.

As a user of this site, you always have access to any information we have about you and are therefore responsible for maintaining an accurate record of your information. It is also your responsibility to keep your details, such as username and password secure. You are responsible for all activities that occur while using your account. You acknowledge that you will not use this site for any activities prohibited by laws of New Zealand and that of your country.

By using this site you give us permission to contact you regarding anything relevant to your orders only. We will not send you any promotional information unless you permit us to do so.

Hills Hats reserves the right to refuse service, terminate accounts and cancel service at their own discretion.

Pricing

Default process shown are in New Zealand dollars. You can change the currency by clicking on the flags in the top right menu bar.

Prices, promotions and product availability are subject to change without notice. We do our best to provide the most accurate, up-to-date information but errors may occur and we reserve the right to make changes without notice. If you have ordered a product that is subject to a price increase we will hold your order and inform you of the increase. If we are unable to contact you we will treat the order as cancelled.

Payment can be made through PayPal. This allows users to use their personal bank accounts, credit or debit cards or PayPal credit. Any bank or credit card details provided to PayPal are not accessible by Hills Hats.

Availability

The availability information presented on our website is the most up-to-date information we have but errors do occur and this information does not represent a guarantee or promise of availability.

If a product is not in stock when you place your order we will do our best to let you know as soon as possible. We will also provide you with an estimate of when the product will be available or an option to cancel/change your order.

If you do not see the item, size, or colour you have been searching for please email or call us direct to ask. We do not list every style on our website and may actually have something in stock for you after all.

Order Confirmation

Once you have submitted your order online, you are placing a legally binding order. After payment is cleared you will be sent a confirmation email. Please keep this for your records. You will then receive another email notifying you of your tracking number once your order has been dispatched (if applicable). If for some reason we have any issues with your order or do not have the item in stock, we will contact you with a solution and/or expected time of shipment.

You can view your details and orders online via your user login at any time.

Returns and Exchanges

If you are unhappy with your Hills Hats order we are happy to accept a return or exchange within 30 days of the purchase date (notification to us must be made within 15 days). This excludes any made-to-order, custom or personalised hats. The hat must be returned in original condition, unworn and unlaundered with the original labelling and packaging.

All returns require authorisation from us. Any item returned without prior authorisation will not be accepted. Please email us with your returns request within 15 days from purchase date, stating the reason, your contact information and your order number. We will treat each return request individually and will email you with further instructions. Our returns address is 30 Fitzherbert Street, Petone, Wellington 5012, New Zealand.

Please note that you are responsible for the costs of returning the item to us unless it was an error on our part. For your protection, we recommend that you use a tracked delivery service. The goods are your responsibility until they reach our warehouse, so make sure they are packed correctly and can’t get damaged on the way.

If you are returning an item because of an error on our part or because it is damaged, we will credit the cost of sending the hat back to us providing it passes inspection. We will only pass a credit or send a replacement once we have received and checked the original item returned.

Once the returned hat has passed inspection we will notify you via email. You will receive a replacement item or a credit/refund via your initial payment method.

Our size guide is just that – a guide. We have done our best to give you the information and instructions to obtain your head size but ultimately this is up to you to measure correctly. If you are returning a hat due to incorrect sizing we will not issue a refund but are more than happy to try and source you a better fit or you can exchange it for another hat. You will only be charged a delivery fee and any difference in price of the new item.

Any made-to-order, custom or personalized hat cannot be returned or exchanged. This includes all wool felt, fur felt and uniform hats.

All large quantity orders that are returned are subject to a 10% restocking fee.

Shipping

We try our best to dispatch all orders within 48 hours from receipt of payment, Monday to Friday, pending availability. Once again, this excludes any custom or made-to-order hats. You’ll be notified if merchandise is currently unavailable and when we expect to be able to ship.

Please note we cannot deliver to PO Boxes.

Domestic Shipping (within New Zealand):

All domestic orders are sent via Fastway couriers. When your order is dispatched you will be emailed a track and trace number so you can track the progress of your shipment. Your order may require a signature on receipt so we suggest your order is delivered to an address where someone will be available to accept it.

All deliveries are Monday to Friday only. Please see below for estimated delivery times and note that any rural deliveries may take a few days longer. These are just guides and are in no way a guarantee or promise. We dispatch the item as soon as we can and then Fastway takes over. If you require an urgent delivery please contact us direct before placing an order.

Shipping price is calculated automatically at checkout and will depend on the number of items you purchase and your location.

AREA

ETA

PRICE (NZ dollars)

1-2 hats

3-5 hats

6-10 hats

11-20 hats

Wellington

next working day

3.00

3.00

3.00

3.00

North Island

1-2 working days

6.50

6.50

10.50

14.90

South Island

1-2 working days

6.50

6.50

11.00

17.50

Rural North Island

2-4 working days

10.90

10.90

14.90

19.50

Rural South Island

2-4 working days

10.90

10.90

15.90

21.90

International Shipping:

All international orders are sent via NZ Post. When your order is dispatched you will be emailed a track and trace number so you can track the progress of your shipment, unless otherwise stated in the table below. Your order may require a signature on receipt so we suggest you order is delivered to an address where someone will be available to accept it.

All deliveries are Monday to Friday only. Please see below for estimated delivery times and note the countries that will not have track and trace. These are just guides and are in no way a guarantee or promise. We dispatch the item as soon as we can and then NZ Post takes over. Once your order has arrived in your country, it will be passed on to an internal postal service.

Shipping price is calculated automatically at checkout and will depend on the number of items you purchase and your location. For international shipments we suggest you consider buying more than a single hat to lower the shipping cost per hat. If you do order more than one item and one or more items are unavailable, we cannot afford to make multiple shipments for one shipping charge. You will be notified and have the option of waiting until we can ship all items at once, paying an extra shipping charge or cancelling your order.

Hills Hats is not responsible for clearing any goods at the border of the destination. It is the responsibility of the customer to pay any taxes or duty (if applicable) for any orders entering other countries. Hills Hats has no control over these charges and we can’t tell you what the cost would be as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you place an order with us, so you are not surprised by charges you were not expecting.

COUNTRY

ETA

PRICE (NZ dollars)

1-2 hats

3-5 hats

6-10 hats

11-20 hats

Australia

2-4 working days

25.90

31.90

50.90

81.90

Cook Islands, Fiji, French Polynesia, New Caledonia, Niue, Norfolk Island, Samoa, Solomon Islands, Tonga, Tuvalu, Vanuatu

5-7 working days
NO TRACK & TRACE

19.90

33.50

63.90

114.50

Brunei, Cambodia, China, Hong Kong, Indonesia, Japan, Macau, Malaysia, Micronesia, Myanmar, Papua New Guinea, Philippines, South Korea, Singapore, Taiwan, Thailand, Vietnam

6-10 working days

46.90

59.90

102.00

171.00

Austria, Bosnia, Belgium, Bulgaria, Canada, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Macedonia, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, UK, USA

5-7 working days

49.90

66.90

119.00

210.00

Afghanistan, Algeria, Argentina, Bahrain, Bangladesh, Bolivia, Brazil, Chile, Christmas Island, Colombia, Costa Rica, Cuba, Ecuador, Egypt, El Salvador, Ethiopia, Greenland, Iraq, Israel, Kazakhstan, Kenya, Mexico, Morocco, Nepal, Nigeria, Pakistan, Paraguay, Peru, Saudi Arabia, South Africa, Sri Lanka, Trinidad & Tobago, Turkey, Ukraine, Uruguay, Venezuela, Zimbabwe

6-10 working days
NO TRACK & TRACE

29.90

52.90

103.00

188.00